Discussion Forums - Questions about SwapaDVD

I got this email Unfortunately, the DVD Reindeer Games Directors Cut that you sent has been lost in the mail. We have given your account credit for mailing the DVD. We understand it is not your fault if the post office loses your DVD. FYI, the top 2 reasons a DVD gets designated as lost in the mail are: 1)too little tape used to wrap the DVD and, 2)mailing the DVD after the reported mail date.
So i check the DC and it says this: Label/Receipt Number: 9101 1501 3471 1098 1620 59
Detailed Results:

	Delivered, January 07, 2008, 12:54 pm, WAKEFIELD, RI 02879
	Processed, January 06, 2008, 1:35 pm, PROVIDENCE, RI 02904
	Electronic Shipping Info Received, January 04, 2008

how do i send a email to the requestor  that the dvd was delivered and they have to talk to the PO about where it is?

I would use the contact us link.  The package was clearly delivered 18 days ago and the receiving member just didn't mark it received.

Actually, it only means that it was delivered somewhere in Wakefield, RI -- it may or may not have gotten to the correct address.

That's true, it could have been mis-delivered. 

Documentation from the Help Center:

Title: If a DVD you sent hasn't been marked received yet...

If you sent the DVD with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

• Remember that the barcode on the package could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later.  Also, the package could have been misdelivered by USPS.
• You can contact the requestor using the button on the transaction on the DVDs I've Mailed tab in My Account when a few days (3 or 4) have passed after a "delivery" scan without the DVD having been marked received.
• If the requestor does not respond to your PM within 4 days after you send it, and/or has not marked the DVD received by a week after the delivery scan, contact us.  We will look into it.

Personally I would PM the receiver first.  Go into your Transaction Archive link on your My Account Page and you can click the little down arrow next to his/her name and click Private Message from there.  A friendly, "Hey, the PO says the DVD was delivered x date, I just want to make sure you received it.  Please be sure to mark it received so neither of us have a "Lost" status on our records, if you have it.  Otherwise, you might want to check with your PO to see what happened and file a Stolen Mail report.  Thanks"

It is still possible that even though it says it was received that it wasn't actually received by the Requester.  Somtimes the scans are done before the items leave the PO in the morning (my PO does this), and not when it is actually placed in the recipient's box.  The carrier could have accidently placed it in the wrong box (it happens), or it could have been stolen out of the proper box before the Requester got it. 

If the recipient doesn't mark it mailed or respond in a timely manner after the PM, THEN I'd contact the founders.  But that's me.

ETA:  Okay, you posted again while I was composing.  So, there it is. 

Right I just had this happen over at PBS, I waited a week after details said it was delivered and then PM'ed the person.  Sure enough she had it, just had a lot of books delivered and missed it.  It happens, also maybe the person was not home that day maybe a neighbor has it and forgot or something similar...

I got a lost in the mail email today. What should I do if I do recieve the DVD a few days from now?

Yvette, you can go to your transactions page and find the transaction from there.  There is an option to mark it received.

got this today,

Does it hurt you in some way to have a lost DVD on your record??  Just curious.

I think that the odd one is okay, but if your account shows a pattern of lost DVD's then TPTB will investigate.

I know thats how it works over at PBS.