I can't mark my DVD mailed!

If you cannot mark your DVD mailed because the "DVD Has Been Mailed" button doesn't work, this means that you have not accessed the address information to send this DVD.

When you have accessed the address information from a request, the text on the Print Wrapper button turns green, and the DVD Has been Mailed button becomes active and clickable.

If you have mailed your DVD without accessing the address information, you have probably mailed it to the wrong requestor.

If this is the case, you should contact the member you DID send the DVD to, in order to straighten this out. Please see I sent a DVD to the wrong person! for more information.

If this is a bulk (multiple-DVD) request:

It is possible that the requestor added one or more DVDs to the order after you printed the wrapper for the request.
If the requestor does that (and you printed before more DVDs were added--but did not print with postage) you need to reprint to include all the DVDs in the order. This adjusts the recommended postage on the wrapper, and applies the DC barcode (if you have used SwapaDVD DC) to all the DVDs in the order.
- If you printed the wrapper for the first lot of DVDs with printed postage, you will have to send the additional DVDs separately, and these will NOT appear as a bulk request on your My Account page. This is because the first wrapper may not have enough postage on it for the whole shipment after additional DVDs were added.

If you cannot mark your DVD mailed because the transaction has disappeared from your account page, you have either failed to mark your DVD mailed before the deadline, or the requestor canceled before you printed the address.

If you have failed to mark your DVD mailed before the deadline:

You will have been sent an email notifying you of this

There will be a canceled transaction for the DVD in your Transaction Archive; if you mouse over the icon with the X to the left of the transaction, a box saying "No response from sender" will pop up.

If the requestor canceled before you printed the address:

You will have been sent an email notifying you of this

There will be a canceled transaction for the DVD in your Transaction Archive; if you mouse over the icon with the X to the left of the transaction, a box saying "Canceled by requestor" will pop up.

Help Center - I can't mark my DVD mailed!

If you cannot mark your DVD mailed because the "DVD Has Been Mailed" button doesn't work, this means that you have not accessed the address information to send this DVD.

If this is a bulk (multiple-DVD) request:

If you cannot mark your DVD mailed because the transaction has disappeared from your account page, you have either failed to mark your DVD mailed before the deadline, or the requestor canceled before you printed the address.