Help Center - What happens after you submit a request for a DVD

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The sender has 5 days to respond to your DVD request.

You can monitor the progress of your DVD request from your account page.

To do this:

  • Log into SwapaDVD
  • Click My Account in the main toolbar at the top of the site.
  • Click the "DVDs I've Requested" tab under the Message from the Librarian.
  • The status of each request you have submitted appears In the "speech bubble" on the right:
    • "Requested on:"
      • is the date and time that you submitted the request
    • "Waiting for Member"
      • means the sender has not yet agreed to send the DVD (he or she has 5 days to respond).
    • "Accepted" (with NO "will mail-by" date specified)
      • means that the sender has agreed to send the DVD by clicking "I can mail in the next 2 days", and has 5 days from the date of acceptance in which to mark the DVD mailed.
    • "Accepted" ("will mail-by" date specified)
      • means that the sender has agreed to send the DVD by clicking "I can mail later", and has until 2 days after the mail-by date shown to mark the DVD mailed.
  • If you click on the request, you may see:
    • "Printed:" (with a date)
      • means that the sender has printed your address to send the DVD (the request can no longer be canceled by you at this point).
      • The date shown here is the LAST time the address was printed.  This will update if the sender reprints the address.
      • "Awaiting Member" after "Printed" means that the address has not yet been printed.  The request can still be canceled by you at this point.
    When the sender marks the DVD mailed, the request will move to your En Route to Me tab in My Account, and you will be sent an email from SwapaDVD telling you the DVD is on its way.

If the sender does not respond to your request, or does not mark a DVD mailed to you before the deadline, the transaction will be canceled.

  • If there is another copy of the DVD in the system, your request will be passed automatically to that sender
  • If there is NOT another copy of the DVD in the system, your request will be canceled, your credits will be put back into your account, and the DVD will go onto your Wish List.  You will be sent an email telling you that this has happened.

To check on a DVD that has been mailed to you:

  • Click the En Route to Me tab on My Account (*scroll down if necessary to see this*). This tab shows DVDs that have been marked mailed to you.
  • Click on any request.  You will see:
    • The address of the requestor
    • The "Request Date" the date the request was submitted
    • The "Will Mail by" date or the "Accepted on" date
    • The date the requestor's address was LAST accessed by the sender ("Label Printed" date)
      • If the sender reprints the address, this date will update.  The latest date the address was accessed will show.
    • The date the DVD was marked mailed ("Date Mailed")
    • The "Estimated Arrival" date. 
      • This is a date 2 days after the system will take action if the DVD has not been marked received.
      • The system will take action on the 21st day after the "Date Mailed"

 


Related Links:

What to do when your DVD arrives...
What if the sender does not respond to my request within 5 days?
What if the sender agrees to send a DVD, but doesn't mark it mailed before the deadline?
What if I want to cancel a request I made?
What if the sender is taking too long to respond? Can I cancel and reorder from someone else?
How can I tell who's sending me a DVD? (or to whom I am sending a DVD?)
When will I get my DVD?
I got a DVD I requested, but I can't mark it received!
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