If you get a request in email, but can't find it in your account...

If you got an email notification of a request to your DVD Tower, but you cannot find the request in your account to respond to it, this means that:

the requestor canceled the request
the system canceled the request (if you did not respond within 5 days)
or you are not looking at the correct tab in My Account.

If you had responded to a request already but now can't find it in your account, that means that either:

the requestor canceled the request (this could not have happened after you printed the address)
YOU canceled the request (perhaps in error)
the system canceled the request (because you did not mark the DVD mailed before the deadline)
your DVD was marked received
your DVD has been declared Lost in the Mail
or you are not looking at the correct tab in My Account.

To find the DVD request:

First, look in your active transactions, in My Account:

Click My Account in the toolbar at the top of the site.

Look at the Requested From Me tab, the DVDs to Mail tab, and the DVDs I've Mailed tab there. *Scroll down if necessary to see these tabs*.

Click each tab to see the transactions there. *Scroll down if necessary to see all of the transactions on a tab*.

If you do not find the DVD request on the DVDs I've Mailed, Requested From Me, or DVDs to Mail tab, then the request is no longer active. Read on for the possible explanations of what happened.

If the requestor canceled:
- You will have been sent an email notifying you of the cancellation.
- You will not have an email if this was a Wish List DVD that was requested and then canceled.
  - Instead you will see a new Pending Wish List offer on your account page.
- There will be a canceled transaction for the DVD in your Transaction Archive; if you mouse over the icon with the X to the left of the transaction, a box saying "Canceled by requestor" will pop up.
If you canceled by mistake:
- There will be a canceled transaction for the DVD in your Transaction Archive; if you mouse over the icon with the X to the left of the transaction, a box saying "Canceled by sender" will pop up.
- You are not sent an email for a cancellation you performed yourself.
If the system canceled:
- This is because the DVD request was not responded to within 5 days or because the DVD was not marked mailed before the deadline
- You will have been sent an email notifying you of the cancellation.
- There will be a canceled transaction for the DVD in your Transaction Archive; if you mouse over the icon with the X to the left of the transaction, a box saying "No response from sender" will pop up.
If your DVD was declared Lost in the Mail:
- This would have happened on the 21st day after you marked the DVD mailed, if the requestor never marked the DVD received.
- You will have been sent an email from SwapaDVD notifying you that your DVD was declared Lost in the Mail.
- There will be a Lost in Mail transaction for the DVD in your Transaction Archive; if you mouse over the icon with the ? to the left of the transaction, a box saying "Lost in Mail" will pop up.
- You can read the Help items about Lost transactions for more information.
If your DVD was marked received by the requestor:
- You will have been sent an email from SwapaDVD notifying you that a DVD you sent was marked received, and that you had received credit for sending it
- There will be a Successfully Completed transaction for the DVD in your Transaction Archive; if you mouse over the icon with the green checkmark to the left of the transaction, a box saying "Completed Successfully" will pop up.

Help Center - If you get a request in email, but can't find it in your account...

If you got an email notification of a request to your DVD Tower, but you cannot find the request in your account to respond to it, this means that:

If you had responded to a request already but now can't find it in your account, that means that either:

To find the DVD request:

First, look in your active transactions, in My Account:

Click My Account in the toolbar at the top of the site.

Look at the Requested From Me tab, the DVDs to Mail tab, and the DVDs I've Mailed tab there. Scroll down if necessary to see these tabs.

Click each tab to see the transactions there. Scroll down if necessary to see all of the transactions on a tab.

If you do not find the DVD request on the DVDs I've Mailed, Requested From Me, or DVDs to Mail tab, then the request is no longer active. Read on for the possible explanations of what happened.

Help Center - If you get a request in email, but can't find it in your account...

If you got an email notification of a request to your DVD Tower, but you cannot find the request in your account to respond to it, this means that:

If you had responded to a request already but now can't find it in your account, that means that either:

To find the DVD request:

First, look in your active transactions, in My Account:

Click My Account in the toolbar at the top of the site.

Look at the Requested From Me tab, the DVDs to Mail tab, and the DVDs I've Mailed tab there. *Scroll down if necessary to see these tabs*.

Click each tab to see the transactions there. *Scroll down if necessary to see all of the transactions on a tab*.

If you do not find the DVD request on the DVDs I've Mailed, Requested From Me, or DVDs to Mail tab, then the request is no longer active. Read on for the possible explanations of what happened.

Look at the Requested From Me tab, the DVDs to Mail tab, and the DVDs I've Mailed tab there. Scroll down if necessary to see these tabs.

Click each tab to see the transactions there. Scroll down if necessary to see all of the transactions on a tab.