Help Center - Printing Troubleshooting Tips

Problem: My Printer is broken/out of ink/I don't have a printer:
Answer: You can hand-write the address if you like.  See Can I hand-write the address to send a DVD? for instructions.

If you plan to hand-write the address on your package:

• You will still need to view the address, either by downloading the .pdf file, or clicking the backup wrapper link.
• The illustrations on the Wrapper Layout page are NOT the address that will show on the printed wrapper.  The address shown in the graphic is the dummy/example address.  You need to view the actual address in order to copy it.
• Remember you cannot use SwapaDVD-DC or Printed Postage with a handwritten address, so don't choose this option if you plan to hand-write the address.

Problem: I am seeing the message that  "Delivery Confirmation cannot be used for this address"
Answer: This means that the requestor's address is not on USPS' "validated list" in the form in which it appears on his/her account.

• The missing information may be as simple as an apartment number; the use of the "&" and "#" symbols can also cause the address to appear invalid.
• You can contact the requestor by PM to alert him or her to this, so that he or she can validate his or her address with USPS.
  • The requestor can go here to find the validated form of his or her address.
  • The URL to that page (to copy-paste into a PM if you like) is  http://zip4.usps.com/zip4/welcome.jsp
• Even if she or he changes the address in the account, it will not change the address on the file you have downloaded.
  • If you do not wish to send the shipment without SwapaDVD-DC, you should cancel. You can repost the DVD later.
  • If you repost the DVD and she/he has not requested another copy from someone else, she/he can re-request it after correcting his/her address.

Problem: I am getting the message "electronic postage cannot be used for this address".  What does this mean?
Answer:  This message "electronic postage is currently not available for this address" is an error message from endicia.com, our online postage provider, and often it just goes away if the sender tries again to print after a few minutes.  

• If the address is not validated by USPS,  you will also see this message.  See the above problem discussion for the information about address validation.

Problem: I am not seeing the Wrapper Settings page when I click "Print Wrapper" on the request.  
Answer: This is probably a popup blocker blocking the page from opening.

• If you have popup blocker enabled, disable it (allow popups) for the SwapaDVD site (particularly the My Account page).
• SwapaDVD does not have popup ads, so this is a safe thing to do.
• You can do this in your browser settings.

Problem: Nothing happens (or I get an error message) when I click Print Wrapper Now on the Wrapper Settings page.

Answer:  this is probably an Adobe Acrobat Reader problem.

• Your copy of Adobe Acrobat Reader may have gotten corrupted; download another copy here and install it.
• You can view the address without downloading the .pdf, by clicking the Backup Wrapper link on the Wrapper Settings page. This will take you to a printable webpage with the address information on it.

Problem: I can download/view the address, but I cannot print it.
Answer: This is a problem with your printer or your printer-computer setup.

• Is there enough ink? do you have paper?  is there an issue with your printer connection to your computer?  Are you able to print other documents?

Related Links:

How to Print the SwapaDVD Wrapper
Can I hand-write the address to send a DVD?
Do I have to have a printer to use SwapaDVD?
Do I need any special software to use SwapaDVD?