Help Center - I sent my lost DVD with DC and the email says I didn't!

If your DVD does not arrive by the 21st day after you marked it mailed, it will be declared Lost in the Mail at SwapaDVD.  This does not mean that the DVD is actually lost; it may simply be delayed en route.  Also, the requestor may be away from home and unaware if the DVD has arrived.  If so, he or she can mark it received from his or her Transaction Archive when he or she returns home.

• You can contact the requestor to ask about this DVD.
• To do so, go to your Transaction Archive (linked from My Account) and click the PM button on this "Lost" transaction.
• If you do not get a response from the requestor within a week, please let us know and we will look into it.
• If the requestor has gotten the DVD and does not know how to mark it received from the Transaction Archive, the instructions are in I received a DVD that was 'lost in the mail'.

A DVD sent to an active member at SwapaDVD will not earn credit until the requestor marks it received, unless SwapaDVD Delivery Confirmation or SwapaDVD Printed Potage is used to send the DVD.  

• As the sender, you should call 800-ASK-USPS or go to https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover your DVD if it truly has been lost in the mail.
• If USPS does return your DVD to you, and it is undamaged, you should ask the requestor (using the button on the Lost transaction in your Transaction Archive) if she still wants it.  If she does, you can re-send it.  If she does not, you can repost it.

If you sent the DVD with SwapaDVD-DC and it has been recorded as delivered by USPS:

• If the requestor has not marked the DVD received by a week after the delivery scan, contact us.  We will look into it.
• You will already have gotten your credit when the barcode was scanned by USPS. 
  • If you sent the DVD with SwapaDVD-DC and it was never scanned (this does happen, rarely), contact us.   SwapaDVD could not give QuickCredit if our system was never notified of a barcode scan.  If your sending record is good, you will get your credit for sending the DVD.  This is the CreditAssurance part of SwapaDVD-DC.  If you have a high proportion of outgoing loss, see below for more information about this.
    

If you sent the DVD with DC purchased elsewhere and it has been recorded as delivered by USPS:

• Contact the requestor from the "lost" transaction in your Transaction Archive.
• If the requestor does not respond to your PM within 4-5 days, contact us and we will look into it.
• We cannot grant credit for DC purchased outside SwapaDVD, but we can check if this requestor has become inactive.

If you have a high proportion of outgoing loss  (DVDs you marked mailed that were never received) on your account, this bears looking into. 

• If you are mailing late, you can easily correct this. 
• If your wrapping is inadequate, the DVDs could be getting lost en route, and you should read the Help information about wrapping DVDs in How to Wrap a DVD for Mailing.
• If a high loss rate persists on any account after we have discussed this with a member, this will jeopardize membership.  DVDs need to get where they are going on SwapaDVD, and the USPS rate of package loss is really low--a high outgoing (or incoming) loss rate can almost never be blamed solely on USPS.  If a sender wraps well, uses the correct address and amount of postage and mails promptly, more than 99% of his or her packages will arrive at their destinations.