Swap a DVD Forums: Member help needs to be more clearly marked than “Feedback”- Questions about SwapaDVD

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Hellraiser (Scott B.)

Subject: Member help needs to be more clearly marked than “Feedback”

Date Posted: 10/15/2018 11:42 PM ET
Member Since: 9/29/2018
Posts: 8
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This post was originally written to ask where to file a help ticket with staff. I finally found the place to do so was a feedback form which makes no mention of help. I couldn’t find a link or a direction plainly marked on the help page. This is something that should be simple to find and not made to look like a suggestion box.

Last Edited on: 10/16/18 3:55 AM EST - Total times edited: 3

aylamonster (Shellie F.)

Date Posted: 10/17/2018 12:07 AM ET
Member Since: 6/21/2008
Posts: 23,198
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Help Center -> Contact Us

Directly above here

Not sure where you are seeing Feedback.

Hellraiser (Scott B.)

Date Posted: 10/17/2018 1:41 PM ET
Member Since: 9/29/2018
Posts: 8
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Here, at the Help Center main page, you get no indication of a help ticket being available:

http://www.swapadvd.com/help/help_index.php

On the bottom menu, under Help Center, there is no link to contact anyone.

Here, on Contact us, there is no indication of a help ticket, but there are two links to leave "feedback" and there's an email link for technical difficulties.

http://www.swapadvd.com/help/contact_us.php

My point is, it's not clear that feedback means help. Feedback is opinions on the site (like this forum thread), not a problem-solving tool.

musiclover (Valerie L.)

Date Posted: 10/17/2018 7:33 PM ET
Member Since: 4/12/2011
Posts: 10,615
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For me going to the bottom of every page is the easiest way for help.

Click Contact Us

Click "Send Us Feedback"

Fill out problem. Clearly state the facts and your issue.

They will get back to you. They can fix stuff.

I have received help from them many times.

another way.

Help Center

The following appears on just about every help doc.

If this information didn't answer your question, let us know.

musiclover (Valerie L.)

Date Posted: 10/17/2018 7:36 PM ET
Member Since: 4/12/2011
Posts: 10,615
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I basically click the heck out of everything to see what it does.

glowbird (Gloria B.)

Date Posted: 10/19/2018 4:15 PM ET
Member Since: 10/4/2009
Posts: 14,279
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The fastest way to get help is to post in this forum, Questions About SWAPaDVD, as you have done. You have not addressed an issue you require help with. Other members are quick to offer remedies for most issues. You might try it.

Utwig (Erik F.)

Date Posted: 10/19/2018 11:39 PM ET
Member Since: 10/5/2009
Posts: 10,045
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Gloria and Valerie are especially helpful, I've seen them answer a multitude of various questions, and when I was looking to buy property in New England they managed to talk me out of it, buying timeshares on the Bouvet Island instead.

musiclover (Valerie L.)

Date Posted: 10/21/2018 8:44 PM ET
Member Since: 4/12/2011
Posts: 10,615
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Sounds like Bouvet Island is a nice place to chill.

A Hermit's paradise.

The volcano is inactive, what more do you want?

Last Edited on: 10/21/18 8:44 PM EST - Total times edited: 1

Discussion Forums - Questions about SwapaDVD

Topic: Member help needs to be more clearly marked than “Feedback”