Help Center - I sent a DVD to the wrong person!

If you don't know how this happened, these are the most likely possibilities:

• You printed the address for one DVD request twice, and never accessed the address from the second request.
• You printed the address for one DVD request, and used the wrapper to send two DVDs instead of one, even though the second DVD was requested by a different person.
• You downloaded the address files from two requests, but printed one .pdf file twice and did not print the other .pdf file
• You downloaded and printed both address files, but mismatched the DVDs and the wrappers.
• You downloaded and printed the correct address file for a DVD, but put a different DVD than the one that was requested  into the wrapper.

It is not possible to click "Print Wrapper" on one request and download the address file for a different request--the system will not permit this.  Each wrapper file is attached only to the corresponding request, and cannot be downloaded from any other request.

If you put the wrong DVD into the wrapper OR you printed the wrong wrapper and used it to send a DVD:

• Contact the requestor(s) involved

  • use the button on the active transaction for the DVD you were supposed to send (and the PM button on the transaction for the wrapper you printed in error, if you re-used a wrapper to send a new request)

  • The active transactions for DVDs you have mailed will be on the DVDs I've Mailed tab, in My Account.
  • If you reprinted a wrapper from a completed or canceled or lost transaction, that transaction will be in your Transaction Archive (accessed from a link at the top of My Account, in the yellow bar)

• Explain what happened, and arrange to sort out the problem:

  • If you sent an extra DVD to someone (instead of to the person who requested it):
  • you can ask the receiver to send the DVD to its requestor (you should offer a credit or postage for doing this), and you can provide the address in a PM.
  • If you sent the wrong DVD to one person instead of the DVD you were supposed to send:
  • you can send the correct DVD or contact us to cancel the request.
  • the requestor is not obligated to return the wrong DVD to you, but often will agree to do so.
  • If you mixed up two requests:
  • Each requestor can send the DVD to the other
  • You should offer credit or postage to each of them, and provide the addresses in PMs.
  • When your DVD(s) is/are marked received by the requestor(s), you will get a credit for sending each one.

• If a requestor whose DVD was mailed to the wrong address does not want to wait for the correct DVD to be redirected, and the DVD is still listed as "en route" to her:
  • you can ask us to cancel this transaction
  • when we do, she will get her credit back

If you mixed up two requests and sent the wrong DVDs to two people:

• Contact both requestors.
  • Use the buttons on the active transactions for the DVDs to let them know what happened.
  • The active transactions for DVDs you have mailed with be on the DVDs I've Mailed tab, in My Account.
• You can ask the requestors to send the DVDs to each other
  • You provide the addresses in PMs.
  • You should also offer them each a credit or postage for sending the DVD to the proper destination.
• When the requestors get the DVDs they requested, they can mark them received.
  • This means the sender "breaks even" on these transaction, but each DVD ends up with the person who requested it.
• If the DVDs are delayed enough to have been declared lost at SwapaDVD:
  • the requestors can still mark them received when they get them from their Transaction Archives.

If you don't know how this happened, these are the most likely possibilities:

• You printed the address for one DVD request twice, and never accessed the address from the second request.
• You printed the address for one DVD request, and used the wrapper to send two DVDs instead of one, even though the second DVD was requested by a different person.
• You downloaded the address files from two requests, but printed one .pdf file twice and did not print the other .pdf file
• You downloaded and printed both address files, but mismatched the DVDs and the wrappers.
• You downloaded and printed the correct address file for a DVD, but put a different DVD than the one that was requested  into the wrapper.

It is not possible to click "Print Wrapper" on one request and download the address file for a different request--the system will not permit this.  Each wrapper file is attached only to the corresponding request, and cannot be downloaded from any other request.

Note: The best way to avoid mixing up requests is to:

1. Before printing, be sure to check the title of the DVD you are printing the address for on the top of the Wrapper Settings page
2. After printing, check page 2 of the wrapper to ensure that the correct DVD title(s) are listed there.
3. Before wrapping, first: match each SwapaDVD Wrapper page 2 (which has both the address and the DVD title on it) with the DVD, then: match page 1 (with the address on it) to page 2 (which also has the address on it, and which you have already matched to the DVD). 
   

The best way to avoid mixing up requests is to match each SwapaDVD Wrapper page 2 (which has both the address and the DVD title on it) with the DVD first, then match page 1 to page 2 (which is already matched to the DVD) before wrapping.