Help Center - I received a DVD that was 'lost in the mail'

Sometimes a DVD will arrive late -- after the system has declared it "lost" . This can happen if it took a long time in transit from its point of origin (this is particularly true if the sender or recipient is in AK, HI, GU, PR or at an APO/DPO/FPO address).

When a "lost" DVD arrives, you should mark it received from your Transaction Archive.

To do so:

• Go to your Transaction Archive:

  • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
  • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
• Sort your Transaction Archive by:  Requested by Me -  Lost in Mail- Date Requested - Descending
• Click
• Locate the Lost transaction for this DVD in the list.
  • Click on the transaction for the DVD.
  • The next pages are the regular DVD Received pages
    • Click on the next page
    • Provide more information about the swap on the next page
    • • you will also have the option to send a message to the sender of the DVD
      • you will also have the option to provide comments on the swap that only we will see
• Both your account and the sender's will be updated when you have done this.

Lost DVDs must be marked received if they arrive, to keep your account in good standing.

Related Links:

A DVD I requested arrived with a late postmark!
I got two requests for the same DVD!
Getting Around the new SwapaDVD--where IS everything?