Help Center - The request I made for a DVD disappeared from my account page!

If you requested a DVD, but now cannot find the request on My Account, this means that

• the sender declined to send you the DVD, or

• you canceled the request (perhaps in error), or

• the system canceled the request because the sender didn't mark the DVD mailed, or

• the DVD was declared Lost in the Mail by SwapaDVD, or

• you have marked the DVD received (perhaps erroneously), or

• the DVD was not a DVD you requested through SwapaDVD.

First, look on My Account: click My Account in the toolbar at the top of the site.  Look at the different tabs and click the tabs to see the transactions there.  If you do not find the DVD request, read on.

• If the sender declined to send you the DVD:

  • If there is no active transaction on My Account for the DVD, that means there was no other copy of the DVD available in the system at the time the request was canceled
    • in this case, you would have been sent an email notifying you of the cancellation
    • you would have gotten your credit back and the DVD would have been put on your Wish List
  • You will have been sent an email notifying you of the cancellation.
  • There will be a canceled transaction for the DVD in your Transaction Archive; if you mouse over the icon with the X to the left of the transaction, a box saying "Canceled by sender" will pop up.
• If you canceled by mistake:
  • There will be a canceled transaction for the DVD in your Transaction Archive; if you mouse over the icon with the X  to the left of the transaction, a box saying "Canceled by requestor" will pop up.
  • You are not sent an email for a cancellation you performed yourself.
• If the system canceled:
  • This happens when the sender does not respond at all or does not mark the DVD mailed before the deadline
  • If there is no active transaction on My Account for the DVD, that means there was no other copy of the DVD available in the system at the time the request was canceled
    • in this case, you would have been sent an email notifying you of the cancellation
    • you would have gotten your credit back and the DVD would have been put on your Wish List
  • There will be a canceled transaction for the DVD in your Transaction Archive; if you mouse over the icon with the X  to the left of the transaction, a box saying "No response from sender" will pop up
• If the DVD was declared Lost in the Mail at SwapaDVD:
  • That means the DVD did not arrive by the 26th day (*35th day for items mailed to or from outside the contiguous US) after it was marked mailed by the sender
  • In this case you would have been sent an email notifying you of this
  • You would also have gotten your credit back and the DVD would have been placed on your Wish List.
  • There will be a Lost transaction for the DVD in your Transaction Archive; if you mouse over the icon with the ? on it, on the left of the Transaction archive, a box saying "Lost in mail" will pop up

Of course, if you did not request this DVD from another SwapaDVD member, it will not appear anywhere in your SwapaDVD account.

 Related items:

If you think you are not getting your SwapaDVD emails...
My request disappeared!
A DVD I requested is lost in the mail. What now?