Help Center - USPS returned my DVD to me damaged!

If your DVD was returned to you damaged en route by USPS, you should contact the requestor (using the button on the en route transaction for the DVD) to let him or her know what happened, and also contact us, providing the DVD title, to ask us to cancel the transaction.  When we do this, the requestor will get the credit back so she or he can try to get the DVD from someone else.

This is usually just bad luck, but if you feel that your wrapping method may have contributed to the damage you should read How to Wrap a DVD for Mailing.

• If the DVD gets to the requestor damaged, he or she needs to mark it received with a problem and choose "Damaged by USPS").  There is a problem with a DVD I received! discusses this situation.

• If the DVD comes back to the sender damaged, the transaction needs to be canceled by us.

Related Links:

There is a problem with a DVD I received!
What are the requirements for posting a DVD?
A requestor says there is a problem with a DVD I sent!