Help Center - What if the sender is taking too long to respond? Can I cancel and reorder from someone else?
Yes, you can do that by clicking on the request, but it will probably delay your getting the DVD!
This is because:
If the requestor cancels, the DVD will go back onto the sender's DVD Tower
If the order is then re-submitted, it will go to that same sender.
If you still want the DVD, it is best to let the system handle the request automatically!
If the sender doesn't respond within 5 days, your request will automatically be passed along to a new sender
You can tell that this has happened because the Requested on: date will change on the request
You will not get an email telling you that this has happened. This is not done to drive you crazy; we want to limit the number of SwapaDVD emails cluttering up your inbox.
It may be hard to wait, but just know that SwapaDVD will get the DVD for you as quickly as possible, and you don't have to do a thing more after requesting it!
If the sender does not respond, and there is not another copy of the DVD available in the system
The request will be canceled, you will get your credit(s) back, and the DVD will go onto your Wish List
You will get an email from SwapaDVD if this happens.