Subject: I have found a DVD that I think you would enjoy
|Billie Holiday - The Life and Artistry of Lady Day|
Actor: Billie Holiday
Genres: Music Video & Concerts, African American Cinema
This DVD uncovers the life and career of this dark lady of the sonnets, featuring Count Basie, Lester Young, Doc Cheatham, Ben Webster, Coleman Hawkins, Gerry Mulligan, Mal Waldron and others. Includes rare TV and movie c... more »
I Give Up - This Video Is Unobtainable
James Morris | Jackson Heights, NY United States | 02/05/2006
(1 out of 5 stars)
"I have tried to order this item from Amazon, despite the lack of details given in the ad, for almost three months. I give up.
I ordered it in early December, 2005 and was first told it would ship "within 8 weeks". When I finally received it, in late January, 2006, I found that they had shipped me the wrong item, "The Genius of Lady Day: Billie Holiday" which I already own. I returned the erroneous item to Amazon, and requested a replacement. On February 4, 2006 I received the replacement - another copy of "The Genius of Lady Day: Billie Holiday". When I requested another replacement, I was told there was "a problem with the item" and my money would be refunded.
I don't think the item actually exists. Hence one star.
Should I manage to obtain it at a future date (from Amazon or anywhere else) I will delete this review and post a new one...
Update: December 28, 2006: Having looked at this ad each time I did a search on Billie Holiday all through 2006 and seeing that it is still listed as, "in stock", I decided to see if I could get it. I wrote an e-mail to Amazon, and explained that I was still interested in it. I told them of the problem I'd had last year, and explained carefully that I'd be happy to purchase it, IF I could be guaranteed that I would receive the correct item. I asked if there was some way that customer service could procure it in advance, and verify the purchase before they ship it, as I did not want to have to return "The Genius of Lady Day: Billie Holiday" for the third time. I already own that DVD, and want to purchase "Billie Holiday - The Life and Artistry of Lady Day".
I received a one-sentence reply, which said, "The item is now available". So I ordered it.
Two weeks later, I received the wrong item, again. For the third time.
After going ballistic on customer service, yesterday I received an e-mail which read, in part, "I did ...research ...and learned that we have never carried "Billie Holiday - The Life and Artistry of Lady Day" in our inventory. I found that the problem was with an incorrect bar code supplied by the vendor. I've notified the appropriate department of this and requested that the item be removed from our website.
I'm sorry it's taken so long for this issue to be resolved, and regret that we don't carry the title you're actually looking for.
Please keep the copy of "Genius of Lady Day ~ Billie Holiday" you received as a free gift."
At least Amazon did the correct thing by not making me return the third incorrect item. However, if the ad you are looking at for "Billie Holiday - The Life and Artistry of Lady Day" says, "In Stock", don't believe it. Amazon does NOT carry this item.