If you are sending a DVD to or from outside the continental US, it is a good idea to send a Personal Message to the requestor at the time you mark the DVD mailed, to let him or her know the package might take longer than usual in transit
What to do when your DVD arrives...
What happens after you submit a request for a DVD
What if the sender does not respond to my request within 5 days?
What if the sender agrees to send a DVD, but doesn't mark it mailed before the deadline?
What if I want to cancel a request I made?
What if the sender is taking too long to respond? Can I cancel and reorder from someone else?
How can I tell who's sending me a DVD? (or to whom I am sending a DVD?)
What if I never receive the DVD I requested?