Help Center - How to send a DVD

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Sending a DVD involves:

  • Responding to a Request
  • Getting the address/Printing the Wrapper
  • Wrapping the DVD (Discs must be in the original case, and if the UPC is on the box for a set, the box must be included)
  • Applying postage to the package if Printable Postage was not chosen
  • Mailing it
  • Marking it Mailed before the deadline to do so


Please note:

Marking a DVD mailed before the deadline to do so is essential to prevent the transaction from being canceled.

  • A canceled transaction cannot be reactivated, and does not earn credit from the system.

Your deadline to mark a DVD mailed appears in red on the transaction for the DVD on your My Account page

    • The deadline will be 11:00 PM ET, 5 days after the acceptance date if you click "I can mail within two days" when accepting the request
    • The deadline will be 11:00 PM ET, 2 days after the alternate mail-by date you choose if you click "I can mail LATER" when accepting the request

Do not send any extraneous materials with the DVD unless you have prior permission from the recipient. This includes pamphlets, flyers, advertisements or any printed material that did not come with the DVD when it was purchased.

Related Links:

Responding to a Request:  
How to Respond to a Request
What if I cannot mail a DVD that has been requested from me?
How will I know if someone wants one of my DVDs?
Can I send a DVD later?
How do I cancel a request? old

Preparing a DVD for Mailing:
Getting/Printing the Address to send a DVD
Can I hand-write the address to send a DVD?
Why is someone else's name on page 2 of the wrapper?

Mailing a DVD:
How much does it cost to mail a DVD?
How do I send one of my DVDs to a friend?
Which DVDs can be posted on this site?
Is it OK to reuse uncanceled postage stamps?

After the DVD Has Been Mailed:
Marking a DVD Mailed
When can I expect my credit for sending a DVD?
My DVD has been mailed. Am I done?
I mailed my DVD! Why am I getting emails asking me to mail it?

Problems with Sending a DVD:
My request was canceled but I already mailed the DVD!
What if I miss a request?
If you get a request in email, but can't find it in your account...
I can't mark my DVD mailed!
I forgot the postage!
I sent a DVD to the wrong person!
A requestor says there is a problem with a DVD I sent!
A DVD I sent is lost in the mail!