Marking a DVD mailed before the deadline to do so is essential to prevent the transaction from being canceled.
- A canceled transaction cannot be reactivated, and does not earn credit from the system.
Your deadline to mark a DVD mailed appears in red on the transaction for the DVD on your My Account page
Do not send any extraneous materials with the DVD unless you have prior permission from the recipient. This includes pamphlets, flyers, advertisements or any printed material that did not come with the DVD when it was purchased.
Responding to a Request:
How to Respond to a Request
What if I cannot mail a DVD that has been requested from me?
How will I know if someone wants one of my DVDs?
Can I send a DVD later?
How do I cancel a request? old
Preparing a DVD for Mailing:
Getting/Printing the Address to send a DVD
Can I hand-write the address to send a DVD?
Why is someone else's name on page 2 of the wrapper?
Mailing a DVD:
How much does it cost to mail a DVD?
How do I send one of my DVDs to a friend?
Which DVDs can be posted on this site?
Is it OK to reuse uncanceled postage stamps?
Problems with Sending a DVD:
My request was canceled but I already mailed the DVD!
What if I miss a request?
If you get a request in email, but can't find it in your account...
I can't mark my DVD mailed!
I forgot the postage!
I sent a DVD to the wrong person!
A requestor says there is a problem with a DVD I sent!
A DVD I sent is lost in the mail!